The My Telstra app: making it easy (2023)

Table of Contents
My Telstra makes it easy Descargar Log in Begin My Telstra notification center See all your notifications in one place improved help Cyber ​​Security Education Finding download speeds Telstra Plus Earn rewards points, just for being with us As

Australia's largest 5G network. Deployment in selected areas on selected plans.Explora 5G

My Telstra makes it easy

Manage your account, pay your bill, top up a prepaid service, update your contact details, get help when you need it, and much more, all in the app.

The My Telstra app: making it easy (1)

  1. Descargar

    1. To download the My Telstra application, open App Store (for Apple users) or Google Play (for Android users)
    2. Find My Telstra and select install

  2. Log in

    Use your Telstra ID to login. If you don't have one, you cansign up for a Telstra ID now. Not sure what your Telstra ID is?Learn more about Telstra ID.

  3. Begin

    Start using the app to manage your services and get the help you need, when you need it.

My Telstra notification center

See all your notifications in one place

Track important communications and help avoid fraudulent emails or scams. Whether it's an SMS, email or push notification, we'll keep it all in the Notification Center so you know it's really from us.

To see all your notifications in My Telstra, select the bell in the top right corner.

Every month we release new features and enhancements to help you get what you need from us.

The My Telstra app: making it easy (3)

improved help

Introducing a new tool to help diagnose and fix phone connection problems by guiding you through troubleshooting steps.

See April updates
The My Telstra app: making it easy (4)

Cyber ​​Security Education

We've added a new cyber security section to our security review page to help you learn how to keep your account safe.

See March updates
The My Telstra app: making it easy (5)

Finding download speeds

If you are a Prepaid customer, you can now see the maximum mobile data download speed for your current top-up in the Service Summary.

See February updates

Telstra Plus

Earn rewards points, just for being with us

Get access to exclusive member benefits and start earning points toward must-have rewards.

Must be 18+ with qualifying service. Excludes company. Read theTerms and Conditions.

Sign in and join Telstra Plus

  • download instructions

    1. Open the Australian App Store (for Apple users) or the Australian Google Play Store (for Android users)
    2. Search for My Telstra and select to install
    3. When the End User Terms appear, select Accept to start the download.
    4. Once you have finished installing, select Open or look for the My Telstra icon on your screen to launch the app

    I am currently using the Telstra 24x7 app. I need to do something?

    Existing Telstra 24x7 users will need to manually update their app by searching for My Telstra in their app store and then tapping update.

  • Use:You can only download the My Telstra app from the Australian App Store or Play Store.

    What operating systems and devices are supported by the My Telstra app?

    The My Telstra app will work on any Android, iPad or iPhone device if it meets the following operating system requirements

    1. Android 5.1 o posterior
    2. Apple iOS 13 o posterior

    Windows Phone and Blackberry phones are not compatible with the My Telstra app.

    If my device is not compatible with the My Telstra app, will I still be able to use the Telstra app 24x7?

    Yes, you can choose to stay on the Telstra app 24x7; however, we will stop supporting the Telstra 24x7 app in the coming months.

    I am a small business customer. Can I use the My Telstra app?

    Yes, you will be able to use the app to manage your services and devices.

    How much space do I need on my device to install the My Telstra app?

    1. For Android users: 46.7 MB.
    2. For iPhone or iPad users: 100-110 MB.

  • What is a Telstra ID? I have one?

    A Telstra ID is the only login you need to access all your Telstra services.

    You may already have a Telstra ID if:

    1. You already use one of our online services. This could include the Telstra 24x7 app, My Account, Telstra Plus or AFL Live Pass
    2. You use Telstra Mail or have a BigPond or Telstra.com email address

    If you do not have a Telstra ID, you cansign up for a Testra ID now, It is easy.

    Can I use the app without a Telstra ID?

    1. It is best to log in with your Telstra ID. If you install the App on a device that is connected to Telstra's mobile network, you can use the App without using your Telstra ID, however it limits what you can do with the App.
    2. For security reasons, if you do not log in with your Telstra ID, you will not be able to use the app at all when connected to Wi-Fi.

    What should I do if I forgot my Telstra ID?

    Canretrieve your usernameoReset your passwordonline.

  • The My Telstra app replaced the Home Dashboard app and is no longer available. Download My Telstra to continue managing your home internet, you can;

    • Check service interruptions
    • View all devices connected to your modem
    • Check your monthly data allowance
    • Manage your broadband protection settings
    • Run speed tests and keep a history to track your connection performance
    • Access network troubleshooting tips and tricks.

  • There are a few ways to fix this problem.

    Para Android:

    • Clear app data
      1. go to yourSystem settings
      2. Openapps and notificationsthen searchmi telstra
      3. SelectStorage and cachesoEmpty storage
    • Uninstall and reinstall the app

    For iOS:

    • Uninstall and reinstall the app

  • There are a few ways to fix this problem.

    Para Android

    Change your default browser

    1. Close the My Telstra app, even in the background
    2. Opensettingsand selectapps and notifications
    3. Selectdefault appssobrowser app
    4. Choose Chrome as your default browser
    5. Open the My Telstra app and try to log in again

    for iOS

    Clear website data

    1. Open Safari on your device and selectsettings
    2. Scroll down and chooseAdvancedsoWebsite data
    3. Selectshow all sitesand scroll down so you can seetelstra.com
    4. SelectTo edit
    5. delete alltelstra.comdata by touching the - (minus) button
    6. Confirm by selectingDelete
    7. Open the My Telstra app and try to log in again

As

  • A Telstra ID is the only login you need to access and manage all your Telstra apps and services and is quick and easy to create. You can set one within the app.

    1. Open the My Telstra app
    2. TapCreate a new Telstra ID
    3. yLet us begin
    4. Introduce tus detalles
    5. and follow the directions.

    Need help? Watch our short video onhow to register for a TelstraID within the My Telstra app.

  • Smart troubleshooting with the My Telstra app:

    1. Log in to the My Telstra app with your Telstra ID
    2. Selectget help. Choose the product you need help with
    3. Tell us which services are affected
    4. Select the problem you are experiencing. Follow the directions.

    Need help?Watch our short video athow to troubleshoot your services in the My Telstra app.

  • Pay your Telstra bill with our My Telstra app in a few easy steps:

    1. Log in to the My Telstra app with your Telstra ID
    2. Choose the invoice you want to pay. HitPay now
    3. Enter the invoice amount. Choose your payment method.

    Need help?Watch our short video athow to pay your Telstra bill with our My Telstra app.

  • Request a payment extension with the My Telstra app:

    1. Log in to the My Telstra app with your Telstra ID
    2. Choose the invoice you want to pay and selectPay now
    3. SelectRequest payment extension
    4. and accept

    Need help?Watch our short video athow to request a payment extension in the My Telstra app.

  • Check outages in your area with the My Telstra app.

    Questions about your service? Answers in our My Telstra app.

    1. Log in to the My Telstra app with your Telstra ID
    2. Selectget helpand check for power outages in your area.

    Need help?Watch our short video athow to check for outages in the My Telstra app.

  • Check a charge with our My Telstra app:

    1. Log in to the My Telstra app with your Telstra ID
    2. TapPaid
    3. Select the invoice you want to consult
    4. HitConsult an invoice
    5. Follow the directions.

    Need help? Watch our short video onhow to check a charge in the My Telstra app.

  • Trouble logging into the My Telstra app? Reset your Telstra ID password in the My Telstra app.

    1. TapLog inorecord
    2. TapReset your password
    3. Enter your username and tapSend an e-mail
    4. We'll send you an email with further instructions.

    Need help? Watch our short video onhow to reset your Telstra ID password in the My Telstra app.

  • Manage contacts with authority in your account in the My Telstra app:

    1. Selectsecurity settingsfrom the profile screen
    2. then selectaccount contactsto view contacts who have authority on your account
    3. Select the contact you want to manage
    4. Change their authority level, remove them from your account, or reauthorize them
    5. Follow the directions.

    Need help? Watch our short video onhow to manage account authority in My Telstra app.

  • Recharge your prepaid service with our My Telstra app:

    1. Log in to the My Telstra app with your Telstra ID
    2. Open theServicetab and choose your Prepaid service
    3. Selectrecharge nowand follow the directions.

    Need help? Watch our short video onHow to recharge your Prepaid in the My Telstra app.

  • Set up a direct debit with our My Telstra app:

    1. Log in to the My Telstra app with your Telstra ID
    2. TapPaid
    3. Select your last invoice
    4. Choose your direct debit payment method and enter your information
    5. Follow the directions.

    Need help? Watch our short video onhow to set up a direct debit in the My Telstra app.

  • Check the details of your plan and contract with the My Telstra app:

    1. Select the service you want to consult
    2. Take a look at theyou plansection. TapManageand follow the directions.

    Need help? Watch our short video onhow to check your contract details in the My Telstra app.

  • Track your Telstra order with our My Telstra app:

    1. Log in to the My Telstra app with your Telstra ID
    2. Tapget help
    3. ChooseTrack my orders
    4. Your order tracking details will appear here.

    Need help? Watch our short video onhow to track your Telstra order in the My Telstra app.

  • Track your Telstra order with the My Telstra app:

    1. Log in to the My Telstra app with your Telstra ID
    2. Gonnaget help
    3. ChooseTrack my orders
    4. Your order tracking details will appear here.

  • Did you pay your bill? Use the My Telstra app to let us know:

    1. Choose the account for which you made a payment
    2. Tapreport a payment
    3. Confirm your information and follow the instructions.

    Need help? Watch our short video onhow to report a payment in the My Telstra app.

  • Now you can secure your place in the queue before your visit. You will be able to see your place in the queue and see the estimated wait times. We'll text you when we're ready to serve you, and if you're late, let us know and we'll hold your place in line. You will also be able to get out of the queue if your plans have changed.

    1. Log in to the My Telstra app with your Telstra ID
    2. Tapget help
    3. Selectvisit a store
    4. HitJoin a store queue
    5. follow the directions
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